Shipping
Orders are delivered or shipped by Maltapost within 3 business days from receipt of payment. If there is a delay in dispatching, j-okini will notify the buyer by an email or a phone call. During a busy period such as before Christmas (starting mid November), we group orders by locality so there will be a delay for deliveries.
<Malta and Gozo>
The minimum order for free delivery is 30 euros. Delivery or shipping with Maltapost depending on your location in Malta. Also depends on the amount of order and the kind of product (for example we will not ship Ramen bowls or Matcha bowls with Maltapost). Please check an email from us in your mailbox (it might be in spam) about the update of shipping or delivery. If you prefer a delivery, not shipping by Maltapost, please write in a comment.
For the delivery to the south including Valletta, we deliver Saturday or Sunday afternoon.
No minimum order for the category of <Japanese tea> <Kimono wallet> <Furoshiki – except tapestry pole> <Fabric – except tapestry rod><Silk Scarves> for free shipping or delivery in Malta and Gozo with Maltapost.
Gozo delivery: Free shipping with light items with MaltaPost. For the heavy items such as product category <Kitchen & Tableware> <lunch box> <gift box> <Sake & Sake ware> and <Tea set>, the minimum order of 50 euros shall apply.
We are not in a position to take responsibility when packages get lost in transit by delivery companies.
Local pick up is available with no minimum order at the parking of Maypole in 21st September Avenue Naxxar anytime, and Bisazza street Sliema between Mon-Fri 12:00-17:00hrs (excluding Public holidays). Pick-up time will be discussed and agreed in advance on whatsapp or email. Please send us message on whatsapp +356 9904 9254.
<Europe, UK, USA, Canada>
Shipping to countries outside Malta is with a registered mail with a tracking number, a standard mail without a tracking number. The price is calculated according to the weight of your total order in your cart.
Minimum order is 7.9 euros.
It takes approx. 5 – 14 days depending on the countries with standard mail.
The shipping time also may vary according to how busy your local post office is at the time of arrival in your country, such as Christmas and New Year’s period takes longer than other period.
– Standard mail without a tracking number: This is the cheapest shipping method. This is a service by Maltapost in Malta and it will be handled by your country’s local post office. The shipment with this service cannot be tracked. We will be packing well and putting the addresses on the package and inside the package but in case there is a delay or a lost, we are unable to take responsibility to replace your order. Please choose this shipping method after agreeing that there is a risk of delay or lost.
– Registered mail with a tracking number: it takes the same time as Standard mail, but it is with a tracking number and it can be tracked.
– Parcel post with a tracking number: This service is for a big order or heavy products and it takes slightly longer than the standard mail. This method can also be tracked.
<Covid-19 situation>
Please allow some more time till item is delivered to outside Malta since we are currently experiencing delays due to reduced flights and consignments.
As of January 2023, it is still not the same situation as before covid-19 in some countries but the shipping time is improving.
Stockist
You can find some of our Japanese loose tea and Matcha at the following shops in Malta.
Casa Natura, 117 High street, SliemaDical house, Triq San Anton Abbati, MostaVincent’s Eco Farm, Triq il-Qanfud (sidestreet from Triq Sir Temi Zammit/Triq l-Imgarr) L-ImgarrProvita – perfumery & health shop 19, 21st September Avenue Street, Naxxar