Shipping

Orders are delivered or shipped by Maltapost within three business days from receipt of payment.  If there is a delay in dispatching, j-okini will notify the buyer by an email or a phone call.

<Malta and Gozo>

Delivery or shipping with Maltapost depending on your location in Malta.  Please check an email from us in your mailbox (it might be in spam) about the update of shipping or delivery.  If you prefer a delivery, not shipping by Maltapost, please write in a comment.  The minimum order for delivery is 20 euros.

No minimum order for the category of <Japanese tea> <Kimono wallet> <Furoshiki> <Bags> <Fabric> <Silk Scarves> and <Handmade accessories> for free shipping or delivery in Malta and Gozo.  The South delivery including Valletta is done on a Saturday or Sunday afternoon.

Gozo delivery:  Free shipping with light items with MaltaPost.  For the heavy items such as product category <lunch box> <gift box> <Sake & Sake ware> and <Tea set>, the minimum order of 50 euros shall apply.

Local pick up is available with no minimum order at the parking of Maypole in 21st September Avenue Naxxar anytime, and Bisazza street Sliema between Mon-Fri 12:00-17:00hrs (excluding Public holidays).  Pick-up time will be discussed and agreed in advance on whatsapp or email.  Please send us message on whatsapp +356 9904 9254.

<Europe, UK, USA, Canada>

Shipping to countries outside Malta is with a registered mail with a tracking number, a standard mail without a tracking number or shipping by courier.   The price is calculated according to the weight of your order at the checkout.  It takes approx. 5 – 14 days depending on the countries with standard mail, and around 5 days with shipping by courier.  Please check an email from us in your mailbox (it might be in spam) about the update of shipping and a tracking number if you opt for a registered mail or shipping by courier.

Standard mail without tracking number:  We are giving an option for the cheapest shipping method. This is a service by Maltapost in Malta and it will be handled by your country’s local post.  The shipment with this service cannot be tracked.  We will be packing well and putting the addresses on the package and inside the package but in case there is a delay, a lost, or a damage, we are unable to take responsibility to replace your order.  Please choose this shipping method after agreeing that there is a risk of delay, lost or damage.

For fragile items, we highly suggest you to choose ‘shipping by courier’.

<Covid-19 situation>

Please allow some more time till item is delivered to outside Malta since we are currently experiencing delays due to reduced flights and consignments.