Private Policy

The private information we might collect through our News letters or through purchase will be only used by j-okini.  j-okini takes all reasonable precautions to ensure that any personal information received is kept confidential.

We do not store or keep credit card numbers from on-line transactions. In the event that a credit card is used without the holder’s authorization, the card holder must notify the credit card provider in accordance with their reporting rules and procedures. Our website has the necessary security measures to protect it from unauthorized third party access.

 

Products

j-okini reserves the right to modify any information including the description of products or prices at any time without prior notice.

The pictures of products are of the actual products.  We did at most to show the same color as the product’s color.  However, some colors are shown differently due to the light variation.

 

Delivery or Shipping

Orders are delivered or shipped within three business days from receipt of payment.

<Malta and Gozo>

Shipping or delivery depending on your location in Malta.  Please check an email from us in your mailbox (it might be in spam) about the update of shipping or delivery.

No minimum order for the category of <Japanese tea> <Kimono wallet> <Bags> <Fabric> <Silk Scarves> and <Mizuhiki accessories> for free shipping or delivery in Malta and Gozo.

Local pick up is available with no minimum order at the parking of Maypole in 21st September Avenue Naxxar.  Please send us message on what’s up +356 9904 9254.

<Europe, UK, USA, Canada>

Shipping to European countries outside Malta is with a registered mail and the price is calculated according to the weight of your order at the checkout.  It takes approx. 5 – 14 days depending on the countries.  Please check an email from us in your mailbox (it might be in spam) about the update of shipping with a tracking number.

<Covid-19 situation>

Please allow some more time till item is delivered to outside Malta since we are currently experiencing delays due to reduced flights and consignments.

 

Return policy

Products can be returned within 14 days for a full refund of the purchase price. If you are unhappy with your purchase, please contact contact@j-okini.com as soon as possible.  We will send you a form to fill in and we will guide you to proceed with return. To complete your return, we require a receipt or proof of purchase.  To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.  You will be responsible for paying for your own shipping costs for returning your product.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Cancellation of order

In the event of when a product is sold out, j-okini reserves the right to cancel the order and refund any amount paid or consult with the customer for the similar product if available.

 

Change of Terms & conditions

You can review the most current version of the Terms and condition at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and condition by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.