Private Policy

The private information we might collect through our News letters or through purchase will be only used by j-okini.  j-okini takes all reasonable precautions to ensure that any personal information received is kept confidential.

We do not store or keep credit card numbers from on-line transactions. In the event that a credit card is used without the holder’s authorization, the card holder must notify the credit card provider in accordance with their reporting rules and procedures. Our website has the necessary security measures to protect it from unauthorized third party access.

 

Products

j-okini reserves the right to modify any information including the description of products or prices at any time without prior notice.

The pictures of products are of the actual products.  We did at most to show the same color as the product’s color.  However, some colors are shown differently due to the light variation.

 

Delivery or Shipping

Orders are delivered or shipped within three business days from receipt of payment depending on your location inside Malta for free of charge.  Shipping to Gozo is free of charge.  Shipping to European countries outside Malta will be at an extra charge and it will take approx. 5 – 10 days depending on the countries.

 

Return policy

Products can be returned within 14 days for a full refund of the purchase price. If you are unhappy with your purchase, please contact contact@j-okini.com as soon as possible.  We will send you a form to fill in and we will guide you to proceed with return. To complete your return, we require a receipt or proof of purchase.  To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.  You will be responsible for paying for your own shipping costs for returning your product.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Cancellation of order

In the event of when a product is sold out, j-okini reserves the right to cancel the order and refund any amount paid or consult with the customer for the similar product if available.

 

Change of Terms & conditions

You can review the most current version of the Terms and condition at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and condition by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.